Meet the Team

The Spirit Bear Lodge team consists of passionate people willing to share their knowledge of the wildlife, culture and the Great Bear Rainforest.

Almost every family is involved in tourism in some way, whether as a boat operator, tour guide, hotel staff or in marketing. It's the second biggest industry here and an extremely important one for the community.

John Czornobaj

General Manager

Growing up on Vancouver Island, John began venturing into the wilderness with his family as a young child. This inspired his later years of travel, both locally and globally in search of wild places. His passion for outdoor adventure led him to an education in Adventure Tourism and later to guiding and management positions with a variety of coastal wilderness tourism operators. John has many passions routed in the outdoors, including fly fishing, kayaking, river rafting, hiking, and wildlife viewing. John is passionate about sharing experiences with visitors from around the world.

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John has been with Spirit Bear Lodge since 2016 and is thrilled to continue working with the Kitasoo/Xai'xais to share their culture and territory with guests of Spirit Bear Lodge. For John, there is no better place to be than on the side of a river in an untouched valley right in the heart of the Great Bear Rainforest.

Jack Plant

Operations Assistant - Photographer Extraordinare!

Jack was born and raised in the south of England where he studied Animal management and conservation for 3 years at Sparsholt College. Growing up with a mother and father who allowed 26+ pets into their household, as you could imagine, set a foundation for his love and interest for animals and nature.

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His best childhood hobby was digging the garden for the biggest, nastiest bugs he could find, and coming indoors covered in mud and leeches. It didn't take long before he explored his Canadian roots and fell in love with the vast wildlife that BC has to offer. "Being out in the sticks with the bears and the whales is awesome, but sharing that experience with other nature lovers from all around the world is unbeatable." As well as a Guide, Jack is a keen wildlife photographer. You can see his work at

Roxanne Robinson

Guest Service Manager

Raised in Klemtu, Roxanne has a passion for her Kitasoo/Xai'Xais Language and Culture. In her position as the Language and Culture Instructor at Kitasoo Community School, Roxanne had the opportunity to work with a knowledge keeper on helping to revitalize the Xai'xais language. Most recently Roxanne served two terms on the Kitasoo Band Council, first term as Councillor and the second term as the first ever Lady Chief Councillor of the Nation.

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Roxanne Resides in Klemtu with her husband and 2 children who are the light of her life. We are thrilled to have her join us at Spirit Bear Lodge as the Guests Service Manager.

Trish McPhail

Marketing and Sales Specialist - Member of the Management Team

Trish is from the Kitasoo/Xai'xais and Heiltsuk First Nations and she is very honoured to be joining our team. Trish brings 30 years of experience from the hospitality industry, she has specialized in managing a variety of special events, corporate groups sales, guest services and more.

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Trish is a longtime community soccer Coach and she is also a Cultural Presenter for SD71, where she shares a small piece of her story with children from K-12. "What I have come to understand is that there is a blood memory that is so strong, that our beautiful way of being is woven into the core fibres of who we are. Knowing where you come from helps us walk taller and embracing who we are speaks volumes of our incredible resilience." Trish looks forward to deepening her connections to her homelands and to all that live, play and visit the Great Bear Rainforest.

Cassandra Willie

Guide - Social Media's Mentee

Cassandra was born and raised in Bella Bella and shared time growing up in Port Hardy on Vancouver Island. In 2018, Cassandra participated in the Aboriginal Ecotourism Training Program hosted by Heiltsuk Tribal Council in partnership with NIC and VIU. This led her to a path of self-discovery and was the beginning of her love for adventure and exploring.

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Though her immediate blood ties connect her to the Haíɫzaqv and Musgamagw Dzawada’enuxw, her lineage ties her to further places like Kynoch, Haisla and Bella Coola. Cassandra has relocated to Klemtu and is creating roots with her fiancé Krista and step children. She has spent the last 2 years getting to know her cultural ties, family connections and participating in language revitalization by working with Kitasoo Xai Xais Languages Working Group. This is her first full season with Spirit Bear Lodge and she looks forward to sharing her knowledge and creating memories with those coming to experience what we have to offer.

Sandra Duncan

Chef in Training - Appy and Dessert Specialist

Raised in Klemtu, Sandra has been working for Spirit Bear Lodge for five years, the local restaurant for five years, and has done catering jobs here in the community. Sandra fell in love with cooking in middle/high school and is registered into the professional cook 1 apprenticeship. Sandra is very passionate about her work, and while she loves to make her favourites, she isn't afraid to get creative and try new things!

Margo Anderson

Kitchen Crew

Margo has been working with Spirit Bear Lodge as part of the kitchen team for the past four years. Margo creates an amazing lunch spread for all of our guests and staff to take on adventures every day. You can also thank Margo for delicious baked goods and treats that fill our bellies. Margo is key in delivering the delicious food we all enjoy at Spirit Bear Lodge.

Missy Robinson

Kitchen Steward

Missy has been a fixture at Spirit Bear for years. Missy keeps the dishes clean and likes to have a lot of fun. Missy is a part of the Spirit Bear Lodge family and loves to sing while she washes dishes and helps out around the lodge. Missy has also spent time performing with SUA. The lodge just wouldn’t be the same without Missy on the team, we are lucky to have her.

Wendy Mason Hall

Housekeeping Manager

Wendy has been with Spirit Bear Lodge for a few years now and is a key part of our housekeeping department. Wendy has an eye for details and is a joy to work with. Wendy works year round at the lodge keeping rooms and common areas clean and comfortable. Her husband Simon skippers for the lodge and their daughter Mercy has spent time guiding for as well. Though many of our guests never meet Wendy, all our guests appreciate her hard work and attention to detail.

Murray Barton

Boat Captain

Murray, aka 'Moose', is one of the skippers of our tourism vessel. Raised in Klemtu since he was a young boy, Murray loves nothing more than guiding guests in Kitasoo/Xai’xais territory. As he puts it, “The ocean is my playground.” He brings ample experience and enthusiasm to the position. Murray has had a varied career in construction and infrastructure maintenance with the Kitasoo Band Council.

Ronald Lewis Neasloss

Boat Captain

Louie grew up in Klemtu, but also has family ties to the Haisla Nation (Kitimaat). Louie holds the title as one of our skippers for our tourism vessels. He has been a boat operator for the lodge for three years, and loves to be out on the ocean as much as possible. One of the perks for Lou while working with us is that he gets the chance to meet new people from all over the world.

Heather Robinson

Lead Guide

Heather works as a Teaching Assistant at the Kitasoo Community School from September to June, but her summers are dedicated to guiding guests from around the world throughout her territory. Heather brings spirit and laughter to the SBL team, along with a wealth of knowledge of both the natural and cultural history of this region. Since 2016 she has shared her attentive and caring nature and excellent sense of humour with the lodge, bringing comfort and high spirits to her tours. Heather is just awesome!

Troy Robinson

Guide - Photographer Mentee

After living in Vancouver for 10 years Troy returned to his home town of Klemtu in 2017 aspiring to reconnect with his roots and to learn his traditional language and the stories of his people. Troy began guiding with Spirit Bear Lodge in 2017 and was an instant success. He is also a member of the Súa Youth Performance Group. Troy is a hard-working, positive, team player, always smiling, and with a knack for storytelling. He loves to share the stories he has learned, and maybe a few of his own, so just ask!

Krista Duncan

Skipper - Guide

Krista was born and raised in the Kitasoo/Xai'xais First Nations village of Klemtu, on the central coast of British Columbia, in the heart of the Great Bear Rainforest. Krista is a wealth of knowledge when it comes to her community and the Kitasoo/Xai'xais lands surrounding it.

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Having worked with bears as a guide at the village-owned Spirit Bear Lodge and as a field technician with Spirit Bear Research Foundation, Krista spends many days on the ground observing bears and guiding international guests that come to her territory to enjoy the wildlife, the marine life and to learn about her unique and powerful culture. Krista is passionate about conserving the wildlife and the ecosystems that her people have relied on and will continue to rely on for future generations, including the future of her four children. During the winter months, Krista is also working as a Sgüüxs transcriber apprentice and data management with the Language working group of the Kitasoo/Xai'xais, helping revive the Southern dialect of Tsimshian, Sgüüxs.

Justin Neasloss

Cultural Guru - Guide - Storyteller

Justin Neasloss Is a local Guide from Klemtu. He grew up in the territory & was out and about in it from his childhood with his father. He loves to share stories along with his knowledge of his culture.

Jennifer Brown


This is Jennifer! When she first started training she was brutally hard with herself but so unquestionably soft with everyone else. Overtime as she put more effort into loving herself she opened a door into the inner passion she had all along for the great bear rainforest. No more hearing about other people's stories; she said! She's creating her own!

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She's always seeking opportunities for learning and growth. She isn't one to let anyone tell her she can't do something. She is always learning and working hard to protect our families, our environment and the great bear rainforest. It is our job as tour guides to educate everyone about our land, resources and our culture. We are all one!

Jamie Mason

Assistant Guide

Yaú (hello) my name is Jamie Mason, my traditional name is Lua, which means Sky. I’m 18 years old, born in Nanaimo, raised in Klemtu! My favourite part of school was culture class, because we went out on the boat so much!

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I’ve been working on the boat for about three and a half years now, and I’m building my knowledge of traditional stories and words through oral history. I like hiking, and water always tastes the best at the top of the mountain or the end of the trail ;) I graduated last year in the middle of the pandemic, which was pretty chaotic, but I got through it! I took this year off of school to try and figure out what I like to do, so I figured out that I’d like to start travelling the world, learning about other cultures, and maybe go to trades school. I’m also hoping to be a boat captain one day, far in the future when I have more experience!